Refund policy
At Namu Beauty, your satisfaction is our priority. If a product isn't right for you, you have 30 days from receipt to return it — longer than the 14-day legal withdrawal period.
Return conditions
- The product must be returned complete (device, accessories, cable, instructions), clean, in good condition and in its original packaging.
- For hygiene reasons, cosmetic products (serums, creams, gels, foams) can only be returned if they have not been unsealed or opened after delivery.
- Products that are damaged, incomplete or deteriorated due to misuse may be partially refunded or refused.
How to make a return
- Contact us at ecom60100@gmail.com with your order number and the product concerned.
- We will send you the return address and instructions.
- Send the product back carefully packaged, preferably with a tracked shipping method. Keep your proof of shipment.
Return shipping costs are your responsibility, unless the product is defective or we made a mistake with your order.
Refund
Once we have received and checked the product, we will issue your refund within 14 days at the latest, using the same payment method as for your order. You will receive a confirmation email as soon as the refund has been processed.
Exchange
To exchange a product, return it following the procedure above, then place a new order for the item you want.
Defective or damaged product
If your product arrives damaged or doesn't work, contact us as soon as possible with your order number and a photo. We will offer you a replacement or a refund at no cost to you.
Warranties
Our devices come with a 1-year commercial warranty. Independently of this, you benefit from the 2-year legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).